RETURNS AND EXCHANGES

Full refund returns are accepted on unused and unwashed items in original packaging within 14 days of delivery. You have a legal timeframe of 14 days - as of the delivery of your order - within which you must notify us of your intention to return an item, the reason for its return and return the item. 

Please e-mail us at hello@makoowka.pl for return information and address. Do not ship order back without notifying us first. Sale merchandise is final sale.

All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first.

Shipping charges are non-refundable and the customer is responsible for return shipping charges.

Returnable items include: Full Priced items that are in new, sealable condition (i.e. has not been worn, washed or altered in any way. All original tags are attached.) We are not able to accept returns that do not meet these conditions.

If you order with gift wrapping option please note that the cost of this service is non-refundable too.

You need only to enter your customer account and in the “Return or exchange an item or items” section:

Select the order in question, the item(s) to be returned/exchanged, and the reason for returning

In the case of an exchange, choose the replacement item(s)

Confirm your request

Download and print your Returns Slip that you must imperatively include in your return package. To make a return or exchange, please send the item you wish to return in a securely sealed package.

Ship your return to:

Makoowka s.c.

ul. Podgórki 41a

30698 Krakow

POLAND

Any further information you need please e-mail us at: hello@makoowka.pl

+48 696 837 783

+48 793 130 339

Defective Goods

Defective on delivery

Please contact us should you receive a defective item. Please do this within 14 days from receiving the defective item. 

We will process your inquiry and provide information concerning the return process.

Send the item in its current condition along with a comment on the damage or error.

Defective under guarantee period

We guarantee that the item delivered is free from producer defects. This guarantee extends 12 months from the date of purchase or during the guarantee period specified by the producer.